In rare event of our cancellation, because of the bad or dangerous weather condition you will get full refund. In case you need to cancel your booking, depending how close the cancellation is to the tour, different regulations will apply. You can read about it in Terms and Conditions below this page.
Yes, if the hotel you are staying is on Tromsø island. If you stay outside Troms island your pick up locations is Scandic Ishavshotel, Fredrik Langesgate 2. If your AirBnB address is outside the city center (more than 1km driving from Scandic Ishavshotel, Fredrik Langesgate 2) your pick up location is front of Scandic Ishavshotel.
We use Dropbox/WeTransfer to send you the photos within 24h after the tour. Photo resolution is 2048px long side. Feel free to use the photos as you please in social media or to share them with your loved ones.
Private tours are our favourite ones especially because of being able to customise the tour exactly to your needs. So go ahead, please tell us your wildest holiday dreams!
Personal equipment, personal responsibility. Please come well prepared for the tours and if you have expensive equipment, insure if before joining the tour.
Tour usually lasts around 6-9 hours and depending of the location we are going there will or will not be toilets available. We choose the location we are going dependent of the weather. Even if toilets are not available, we will find a way. 😉 .
Unfortunately not. Northen Lights are nature phenomenon and for that reason in uncontrollable. Although when going out with us you are playing it pretty safe. Our success rate is around 98%. In case we won’t see Aurora no refunds are given and it is not possible to join tour next day for free.
Since Nature is uncontrollable we can not make any promises. In case of very cloudy weather your guide will give you option to cancel the tour before you join. We have been guiding Northern Light tours in Tromsø for the last 6 years. We know where to drive even if the weather seems hopeless. We drove out every day, for a half a year last season and only had 3-4 nights without the Lights. We promise to do anything in our power to make it happen!
We will provide you warm overall and thermal shoes but it is still recommended to wear as much layers of clothes as you can. You will get quality tripod for your camera.
It is essential you are wearing proper layer of clothes! We will provide you drysuit which doesn’t have thermal layer inside. What we wear: First layer: fine-wool underwear. Second layer: fleece thermal suit. Optional third layer: fleece sweater and cotton pants.
Bring two pairs of wool/thermal socks! Thick winter hat and thin gloves with fingers!
We consider it as safe as driving your car or walking on the street. Accidents can happen everywhere. Whales have no interest to tip you over or harm you in any ways, that’s we know for sure. We have drysuits, PFD and training to handle any situation.
It is not cold if you wear warm clothes, suitable for winter kayaking. Please come prepared!!!
Winter Kayaking in Tromsø can be really challenging. We ask you to strongly consider your capability to participate on this tour. Participants need to be able to paddle at least 4km nonstop. Please contact us and let’s figure it out together.